SHIPPING:  We ship only to the U.S. and Canada at this time via United States Postal Service or UPS. If you would like us to use some other shipping method (or any other special instructions), please specify in the “Comments” field on the final checkout screen.

RETURN/EXCHANGE POLICY:  ThreadAndMore believes in supplying our customers with only the best possible products. However, we do realize that problems can occur and mistakes do happen. So, if you need to return a product please follow the guidelines listed below.

• All merchandise returned must be in the original carton with all packaging intact, unmarked and in new condition.
• All merchandise must be returned within 14 days from the date of receipt.
• Defective merchandise must be reported within 5 business days of the date of receipt.
• Shortages must be reported within 5 days of the date of receipt.
• Concealed damaged merchandise should be reported immediately

Non-damaged items returned for credit are subject to a 15% restocking fee and must be returned within 14 days from the date of receipt. No product will be accepted for return without prior arrangement and a Return Merchandise Authorization (RMA). To obtain a return merchandise authorization number and full return instructions please call ThreadAndMore at 214/553-1958 or email sales@threadandmore.com. Return of merchandise must be affected within 5 days after you receive a RMA.

Return Shipment: Authorized returns must be shipped prepaid and bear the ThreadAndMore Authorized RMA Number supplied to you on outside of package. Unless authorized, prepaid, and bearing the official authorized RMA Number, returns will be refused and returned to sender. Note: For your own protection, insure return shipment.

Items returned for exchange:  Please include detailed instructions regarding desired exchange, i.e.; item number, color, quantity, etc. Returned merchandise must be in resalable condition. All return freight is the full responsibility of the buyer. We do not refund shipping costs, nor do we pay return shipping costs. If returned more than 2 weeks from purchase date the return will be refused and credit or exchange will not be issued.

Items returned for credit:  After ThreadAndMore receives the return information; the refund process takes two to four weeks. You will be refunded by the same method as your payment. For example, if you paid by credit card, ThreadAndMore will credit the same credit card account; if you paid by cash or check, ThreadAndMore will send you a refund check, if you paid by PayPal, ThreadAndMore will issue a refund to the same account used in original transaction. Shipping charges are not refunded. Additionally, if your purchase qualified for "Free Shipping", the actual cost of shipping your item will be deducted from your refund. Certain items will not be accepted as returns. Please see below.

Non-Refundable Items:
1. All software and design packages
2. Discontinued and/or Clearance Sale Items
3. Special Order Items except in case of error by ThreadAndMore
4. Any alterations made to any item will be not accepted as a return under any circumstances.

PRODUCT INFORMATION:  Due to the limitations of desktop scanners and the relative inconsistencies of various display monitors, the colors you see on your screen may not be a totally accurate reproductions of the actual threads. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. If you would like to obtain color charts of any threads, please call Customer Service at (214) 553-1958 for pricing and ordering instructions. All products displayed on our web site are available for immediate shipment. In rare cases, merchandise may be out of stock at the time your order is placed. If, for any reason, your order cannot be shipped completely we will send you an email.

ELECTRONIC COMMUNICATIONS:  By supplying your email address you have authorized us to transmit electronic mail to you for the sole purpose of informing you about your particular transaction and/or for notification of our services at anytime we deem appropriate.